Pinnacle
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BPO · KPO · Marketing · Consultancy

High End Solutions
To Grow Your Business!

We are a team of 50 experts with over 8 years of experience in BPO, KPO, MARKETING to help businesses grow flawlessly.

50+

Team Experts

8+

Years Experience

24/7

Support

★ Customer Service★ Technical Support★ Virtual Assistant★ Telemarketing★ Insurance★ Health Insurance★ DME★ MCA★ SSDI ★ Customer Service★ Technical Support★ Virtual Assistant★ Telemarketing★ Insurance★ Health Insurance★ DME★ MCA★ SSDI
About Us
Built on Trust, Driven by Innovation

PINNACLE TELECOMMUNICATION started in the year 2018 in Kolkata. We are the one-stop shop for small to medium businesses in all verticals of the product mix. We provide services for high-quality and well-managed team output.

Our mission is to empower our clients to use the Internet to its full potential by providing affordable, effective marketing solutions. We are committed to exceptional reporting and diligent communication to deliver industry-standard results compared with high quality and high value.

Our vision is to emerge as a global leader in providing the best and unique marketing services to improve our client's productivity and business strength.

Scalability & Flexibility

Adapting to your growing needs

Research-Based Practices

Data-driven best strategies

Technology Integration

Cutting-edge tech solutions

Risk Management

Mitigating outsourcing risks

Meet Our Leadership

Ritesh Shaw

Ritesh Shaw

Founder & CEO

Experienced Project Manager with 7+ years in Outbound Marketing, Customer Service, Quality Assurance, and Workforce Management.

ritesh@pinnacletelecommunication.in LinkedIn
Subradip Basak

Subradip Basak

Co-Founder

Experienced Project Manager with 11+ years in Information Technology & Services industry, Outbound Marketing, and Business Management.

subradip@pinnacletelecommunication.in LinkedIn
Our Services
How Can We Help You Grow?
Comprehensive outsourcing solutions tailored to your business needs.

Customer Service & E-Commerce

Management & Support — Provide support for clients and partners with professional customer service specialists utilizing different platforms.

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Technical Support

Carry out support for your valued clients about your company's products and services via phone support, e-mail, chat support, CRM, and social media.

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Virtual Assistant & Back Office

We cater services for your back office needs with our professional administrative virtual assistant services and management solutions.

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Telemarketing & Lead Generation

Marketing of your products and services to potential customers through outbound and inbound calls, lead generation, and tele sales.

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Security
How We Protect Your Data
3-stage creation and approval process for all procedures affecting data security.
01

Documentation Management

Maintenance stage ensuring all documentation is properly managed and secured.

02

Process & Compliance

Authors stage managing compliance and process adherence throughout operations.

03

Business Excellence

Final Sign-Off by Senior Director for compliance and quality assurance.

Campaigns
How Can We Help You?
Specialized call center campaigns across multiple verticals.

Insurance

  • Auto Insurance
  • Auto Warranty
  • Life Insurance
  • Home Warranty
  • Home Insurance

Health Insurance

  • ACA
  • ObamaCare
  • CHIP / CHP+
  • All kind of HMO, EPO & PPO

DME

  • Wheelchairs & Scooters
  • Crutches & Walkers
  • Hospital Beds
  • Diabetic Supplies

MCA

  • Data
  • Tax Debt
  • Loan
  • Lead Generation

SSDI

  • Eligibility
  • Work Requirement
  • Security Medical Review
  • Application Support
Why Choose Us
The Pinnacle Advantage
01

Process Assessment

We analyze existing business processes, identify improvement areas, and recommend suitable outsourcing strategies.

02

Vendor Selection

We assist in selecting the right BPO service providers by evaluating capabilities, expertise, and cost-effectiveness.

03

Transition Planning

We help plan a smooth transition from in-house to outsourced processes, ensuring minimal disruption to the client.

04

Performance Monitoring

We establish performance metrics, monitor service levels, and provide ongoing evaluation and feedback.

05

Contract Management

We negotiate and manage contracts with service providers, ensuring compliance and maintaining healthy relationships.

Client Voices
Trusted by Businesses Worldwide
★★★★★
Pinnacle transformed our customer support operations completely. Their team's dedication and professionalism exceeded all expectations with remarkable improvement in response times.
RK
Rajesh Kumar
CEO, TechNova Solutions
★★★★★
The telemarketing team delivered exceptional lead generation results that directly impacted our revenue growth. Truly insightful approach with actionable outcomes every single time.
SP
Sneha Patel
Director, GreenBridge Corp
★★★★★
Their back-office support and virtual assistant services have been a game changer. Within six months, we saw remarkable increase in efficiency and cost savings across the board.
AM
Arjun Mehta
Founder, UrbanEdge Retail
Careers
Join Our Amazing Team
Pinnacle Telecommunication provides you with a golden opportunity to start working in this exciting industry.

Tele Sales Executive

BPO / Call Centre — Customer Success, Service & Operations
Full Time, Permanent
Up to ₹30,000/month
US Shift (6:30 PM – 3:30 AM IST)
5 Days/Week (Mon–Fri)
Work-From-Home & Hybrid
Under Graduate or Any Graduate

We are looking for candidates to work for Lead generation process with Communicative English Speaking skills. Private PC and Internet compulsory.

Our Hiring Process

Here is what you can expect from our recruitment journey:

1. Profile review and role matching
2. Online assessments for skills
3. Initial interview at recruitment center
4. Final interview with hiring manager
5. Background check and job offer
6. Onboarding and team welcome

Our Training Process

We're in the communication industry and staying connected with consumers is what we do. Training, mentorship, role-playing, and side-by-side monitoring, combined with a participative management approach, help us prepare our agents.

Let Us Together Build a Flourishing Business

When connected with us, you aren't growing your business alone. We have your back and put in our best to contribute to the growth of your entire team.

Contact
We Are Here to Help!

Visit Us

153-A, Acharya Prafulla Chandra Rd,
Kolkata, West Bengal 700006

Business Hours

Monday – Friday: 6:30 PM onwards (IST)
US Shift Operations

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